Lenovo System ToolBox
Lenovo has quietly launched Lenovo System ToolBox, though most of the world has no idea that it even exists. You probably have not heard of it, but if you’ve ever used one of our desktops or our laptops, I guarantee that you had its precursor installed (or if you’re in a corporate environment, HAD it installed until your IT department did its thing). That program was PC Doctor Diagnostics.
We’ve been stuck on version 5 of PC Doctor for quite a while. I remember joining the company some years ago and we were shipping version 5 then. Many of our systems shipping today still have it sitting right there on the Start menu. Assuming you are like me, you probably launched it once, just to kick the tires, and then promptly forgot about it or uninstalled it to reclaim some disk space.
If you’ve had to call our tech support team about a hardware issue, perhaps they’ve had you run one of the diagnostic tools included in the package. The test for a failed hard disk was partciuarly onerous. It could take an hour or more to run, and as drives became bigger, the test took increasingly longer to complete its test run.
After a long time, Lenovo has introduced the follow on product, Lenovo System ToolBox. This is not PC Doctor, version 6. This is a completely new and integrated toolset that includes diagnostic utilities, system health indicators, and a variety of reports and status dashboards to make demystifying what’s wrong with your system very easy, while providing a powerful set of utilities for the more technically adept. It’s also a lot faster than the old PC Doctor ever was.
I had the opportunity to sit down with Jeff Dadich, Lenovo Product Manager for System ToolBox and Paul Fallon of PC Doctor who developed the tool for us. Mark Hopkins of Lenovo Connections fame was Director of this video production. Though he does not appear on camera, we’re indebted to him for helping us. The following video is about 5 minutes in length. There is a brief introduction from me. Following that, Jeff speaks about why we updated this tool. Finally, Paul takes us on a very brief tour of the new interface, highlighting just a few of the new features while showing actual screen shots. Whether you’re a newbie or a hardcore geek, there’s something in this new tool for you.
There are many more parts to System ToolBox than we had time to highlight in the video. For example, System ToolBox will tell you precisely how many days are left until your warranty expires and the type of warranty support you’re entitled to. In my opinion, that feature alone makes it worth installing.
If you have a Lenovo system, you’re entitled to download and run this tool at no charge. This includes ThinkCentre, ThinkPad, ThinkStation, and Lenovo 3000 systems running XP or Vista and released after January 2004. If in doubt, go ahead and download it. It will tell you if you’re not elegible. Then give it a go and let us know what you think.
November 11th, 2008 at 11:17 pm
I want to commend Lenovo for producing software that:
1. Works
2. Actually helps out a lot
Which leads to…
3. Being the only computer OEM whose software I recommend for reinstallation after reformatting a new computer.
Keep up the good work!
November 12th, 2008 at 12:41 am
Great job with the new toolbox! Like you said, it is nice seeing the warranty and serial information right up there on top. The other feature that is really awesome is the Drive Space Manager I really like how it breaks it down by file type or folder. A couple years ago I remember searching for a utility that would do that exact same thing to see where all my free space is being eaten up! Not something I would use every day, but when I need it – it is invaluable.
Thanks for everyone’s work on this – it is great!
November 12th, 2008 at 11:20 am
I like it, but the text of the alerts on my machine (XP, with a 20 inch Lenovo monitor) is microscopically small and I can’t find a way to make it big enough to read. The settings and options menus don’t provide any way to make the text bigger. It is literally too small to read; I can’t tell what the alerts say. Also, in the help file the search function doesn’t seem to work yet…when I typed in “text size” and hit “search,” nothing happened. It should at least tell me that the search string wasn’t found.
November 12th, 2008 at 1:49 pm
Brad — I know the PC Doctor folks are monitoring this post carefully. I’ll see if I can get Paul or a member of the team to be able to comment in the next couple of days on issues like this. Obviously, we want to get it fixed.
November 12th, 2008 at 3:02 pm
matt – the same thing happens on my thinkstation D10 running server 2008 enterprise x64. text is so minuscule it’s unreadable. this also happens with various system tools (gpedit.msc and services.msc to name a few) as well as internet explorer 8 beta on sites with incomplete or improperly-written style sheets. at first glance it looks like a microsoft bug in how certain text fields are handled.
November 12th, 2008 at 4:01 pm
Matt, I think Lenovo’s applets are both economical with resources and very useful. I had to insist strongly (not to be confused with force) to get the IT people in my office to include that and several Lenovo other applets in the so-called “corporate image.” IT personnel, like other engineers, tend to be conservative and to like only what they know works all the time without causing problems for them. It’s very difficult to sell them on OEM applets like these, especially when they’re looking at rolling out a large number of laptops (if anyone is these days). However, Lenovo will gain a lot of word of mouth positive reputation if you can showcase these to IT people who are in the decision chain for hardware purchases; they are used to calling all OEM applets “bloatware” and less flattering terms.
November 12th, 2008 at 4:42 pm
[...] blogs about a completely new developed tool for Lenovo systems, aptly named Lenovo System Toolbox. Check out the video, download the tool, and tell us what you think! “This is a completely new and integrated [...]
November 12th, 2008 at 5:13 pm
Hi folks,
Thank you for the feedback. I can’t seem to duplicate the font problem Erik and Brad are referring to. Would someone kindly send me a screenshot of the issue to help me duplicate it so I can get it resolved?
Paul Fallon
PC-Doctor, Inc.
paul.fallon@pc-doctor.com
November 12th, 2008 at 6:14 pm
Windows only? You can say most of your customers use windows, but its a chicken and egg problem. Weak tools support leads to lower OS adoption. Ubuntu is great in my T61.
November 12th, 2008 at 6:20 pm
I’ve posted a screenshot here (94K jpeg file):
http://www.firescribble.net/Im.....enshot.jpg
I’m using a Lenovo A61e with a 20-inch LCD monitor. I use Internet Explorer 8, if that factors into the rendering equation.
November 12th, 2008 at 6:22 pm
whoops, sorry I meant that I use IE 7, not 8. As you can see the menu items are fine, it’s the alert text itself that is too small to read.
November 12th, 2008 at 7:37 pm
Thanks Brad.
I was able to duplicate the problem by setting my text size in Internet Explorer to Very Small. Lenovo System Toolbox uses the embedded Internet Explorer browser control so the font settings in Internet Explorer carry over.
Can you please confirm that if you set your text size to medium in internet exlorer the text becomes readable? You can also make the text very huge (and ugly) if you set the text size to very large. You have to restart Lenovo System Toolbox for the setting to take affect.
The text size in IE can affect other applications as well which was mentioned in another post.
This should be fixed so that when very small is selected the text is larger than it is now. Please confirm that this is what is causing your issue and I will get a fix into the next maintenance release of the application.
Thanks,
Paul Fallon
PC-Doctor, Inc.
November 12th, 2008 at 8:06 pm
Hats off to Lenove—-Best thing since apple pie, a vast improvement over PCD5. Installed on a Z61m with no problems
November 12th, 2008 at 9:48 pm
paul fallon – your suggestion worked. my IE text settings were already on medium but setting them to large then back to medium reset the text size globally.
thank you.
November 12th, 2008 at 10:37 pm
Hello guys,
I discovered Lenovo system toolbox few weeks ago when i started Thinkvantage and system update.
I was looking on how to contact one of you guys and ask to write us a topic about this new toolbox, and that’s it !!!!
It works great, actually i’ve no complaint about this new toolbox.
But, i can’t understand why sometimes when i play Rise of nations on my T60 2007 FVG, i see a blue screen with this message “Call hardware vendor for support. NMI parity check/memory”.
My T60 have enough power to play on this game, so why the message ?
I don’t know if it’s a good place to post this message but i try.
November 13th, 2008 at 1:22 am
christian – forums.lenovo.com is a much better place to post tech questions.
November 13th, 2008 at 8:39 am
Thanks Paul — it worked for me too and I can now read the alerts just fine.
November 13th, 2008 at 9:04 am
Just to help you get some statistics, most of your customers use windows you say. As I type this, 2/18 use ubuntu … so great work maybe, but pointless if it’s not cross-platform. Go talk to the codeweavers guys
and see if a wee bit more effort will get you to 100% of your clients!
November 13th, 2008 at 5:27 pm
Usually it is (or at least should be) mandatory for any Notebook vendor, to offer intelligent and well working made system and diagnostics tools. That’s the theory, but in practice there are always huge differences here in what vendors accomplish and offer together with or for their notebooks.
ThinkPads, to the best of my recollection, have always been slightly different and ideal here in this area, so it’s no real surprise for me, that Lenovo is going to make good things even better.
November 13th, 2008 at 9:21 pm
Sound interesting.
November 14th, 2008 at 7:44 am
It is pretty. It looks sleek. It is useful on a running system (unlike PC doctor
). But does it run in a system that is not halfway there, as any diagnostic tool that is really usable must do, if it is to displace PC doctor?
Can I have it working on the service partition? Or from a bootable pendrive or CD?
Otherwise, what good is it for a hardware diagnostic tool? It would be at most a complement to PC Doctor then, from the hardware testing point of view…
So, please don’t remove PC doctor until the new tool can actually replace it.
November 14th, 2008 at 5:40 pm
Henrique,
Thank you for your comments. You make some great points. PC-Doctor currently provides preboot diagnostics in the Rescue and Recovery partition in addition to the diagnostics in Lenovo System Toolbox.
If a system will not boot at all you can use the PC-Doctor DOS diagnostics on a bootable CD. To find the bootable CD image applicable to your system, go to the Lenovo support web site and navigate to downloads and drivers for your system and then look in the diagnostics category.
We will be adding a utlility to create a bootable diagnostics USB key or CD to Lenovo System Toolbox in the near future.
On that note. If anyone has any other suggestions for things they would like the application to do, please post your requests here.
Thank you,
Paul Fallon
PC-Doctor, Inc.
November 14th, 2008 at 5:57 pm
This is a great utility. These are the best diagnostics I have seen in the 15 years I have been using notebook computers. Can this program be purchased so it will run on my non-Lenovo systems as well? I tried to install it and it said I was not authorized.
Jim
November 15th, 2008 at 2:50 pm
It continues to be important to note that this upgrade does not work on Thinkpads prior to 2004, so PC Doctor should continue to be prominently available.
Also, I do not have the screen problems on any of my computers that are described in the early postings by Brad.
November 15th, 2008 at 5:25 pm
Bloatware. 30 MB download for software that does nothing but provide a central location for a few things that are otherwise available separately. It takes ages to start up and shut down.
Switching between tabs requires that the hourglass appears for a second? Can it be any slower? The disk space usage pie-chart may be cool, but it takes ages to calculate and the application is not responsive while it is scanning the hard drive. A much more clever solution would be to scan the hard drive in the background.
November 16th, 2008 at 9:15 am
Any chance there will be a Linux version soon?
November 16th, 2008 at 5:36 pm
I can’t wait to try the Toolbox out. Will it function under Windows 2000 Professional?
November 18th, 2008 at 2:46 pm
Hi Folks,
While PC-Doctor does have Linux diagnostics, there is no plan to provide a Linux version of Lenovo System Toolbox at this time. Lenovo is continuing to evaluate this.
Lenovo System toolbox only supports Windows XP, Windows Vista 32 and Windows Vista 64. Windows 2000 users should use PC-Doctor 5 for Windows.
Thank you,
Paul Fallon
PC-Doctor, Inc.
November 19th, 2008 at 2:30 pm
none of the support site links work (anything going to the www-307.ibm.com address)
November 19th, 2008 at 6:11 pm
There seems to have been an outage earlier today, but our Support website appears to be working again.
November 30th, 2008 at 12:13 pm
Hmm, I downloaded it, but when I tried to install it, I got a system message stating it was already installed on my machine. I can’t find it, the only thing I see is PC dr 5.
My system is two weeks old, so it would make sense for it to be installed, but where is it?
December 29th, 2008 at 2:39 pm
Love the new System Toolbox but…
Any chance there will be a server component to this so an IT dept can have this wonderful diagnostic information centralized? We have standardized on Lenovo ThinkPads and ThinkCentre’s so this information would be awesome have centralized.
[WORDPRESS HASHCASH] The poster sent us ‘0 which is not a hashcash value.
January 6th, 2009 at 5:11 pm
The download link is dead. I have tried several times to use it and I only get an apology notice from Lenovo.
Is there anybody out there than can provide an updated download link?
I really need the toolbox to diagnose some battery issues with my X60 Tablet
I’ll really appreciate your help on this matter.
Roberto Mendoza
roberto.mendoza@equipamientoymas.com
January 12th, 2009 at 12:37 pm
Running system toolbox on a networked pc caused numerous failed domain logon attempts, and eventually caused my account to be locked out.
The pc you run the toobox on attempts to logon to the network every 10 seconds or less. The only way I can use this tool is to make sure the network cable is unplugged.
[WORDPRESS HASHCASH] The poster sent us ‘0 which is not a hashcash value.
January 21st, 2009 at 4:57 am
Whenever I start the Lenovo System Toolbox, I get an error like “device discovery error – your system was busy…” and the program aborts. The error message makes absolutely no sense.
Nevertheless I stopped all unnecessary processes, turned off antivir, restarted the toolbox and rebooted the PC – all with no effect.
I have a T61 running Windows XP Professional.
In the web I found other people reporting the same fault.
January 22nd, 2009 at 1:59 am
Like Herbert H said, the System Toolbox has stopped working, with the same characteristics as he described. Updating to the latest version today had no effect. A bit discouraging.
February 5th, 2009 at 7:30 pm
I found the same problem as Herbert H. with my account being disabled. I can’t believe they released this crap.
February 7th, 2009 at 12:44 pm
As I found in several blogs and Thinkpad related websites there are many users out there complaining this fault. The problem seems to occur if the Firefox browser is installed. With a market share of Firefox of more than 20% (http://en.wikipedia.org/wiki/Mozilla_Firefox) this problem should exisit on many ThinkPads.
Up to now I did not found any reaction of Lenovo on this problem. Is there anybody of Lenovo reading this blog????
February 9th, 2009 at 12:07 am
I have the same problem – persistent device discovery error with Firefox installed. I submitted this issue on the PC-Doctor web site – response predicted in 72 hours. I will be interested to see what they say.
February 15th, 2009 at 5:41 pm
After testing my T43p’s hard drive (Hitachi) with the Toolbox’s quick test error free several times at first, it now started to recommend the advanced test each and every time (some unspecified SMART issue). When I do run that advanced test I never get any errors (also according to the Drive Fitness Test – and others – the hard drive is error free). I also tried this with my backup drive: Same behaviour
As the found errors are not named nor specified and as my drives are running fine and I doubt that they both got faulty at the same time, I’m wondering whether the Toolbox’s hard drive diagnostics might be giving wrong results.
Also for user convenience a more specific error report would be very helpful!
February 19th, 2009 at 2:05 pm
My Thinkpad Z60m was just updated with the Lenovo Systems Toolbox. On starting it, it reported an error as mentioned by Herbert H. I use firefox and will not uninstall it. Did BK get a response from PC-Doctor about a solution to this conflict? Please let us know. Is Lenovo working on this problem?
February 22nd, 2009 at 12:35 am
I, too have Firefox installed and will not uninstall it in order to use this thing and in addition to not being able to run PC-Dco, I also cannot update system via Thinkvantage. What gives? Real crappy.
February 23rd, 2009 at 3:57 pm
Hi,
This problem has been corrected and a new version of Lenovo System Toolbox has been sent to Lenovo. It should be available on the Lenovo eSupport site later this week. My apologies for not responding sooner.
The new version of Lenovo System Toolbox corrects all issues reported in this thread along with other issues reported to us directly.
Thank you,
Paul Fallon
PC-Doctor
February 24th, 2009 at 4:51 pm
I received the following error message when I tried to load the Lenovo System Tool Box. I restarted the system as advised but received the same message.
Prior to installing CA Internet Security Suite Plus 2009, Lenovo System Tool Box performed without any error message. Was the installation of the CA program the cause of the error message? I thank you in advance for your reply. Joe
Device Disovery Error
Your system was busy performing other tasks when Lenovo System Toolbox attempted to collect information.
Click OK and restart the application.
If the error persists, restart the system.
February 27th, 2009 at 8:38 am
To Paul Fallon, in reference to my above comments (Number 44) what is causing my problem as defined in the above “Device Discovery Error” message.
Was it the installation of “CA Internet Security Suite Plus 2009?”
By the way, I uninstalled “Firefox” but still received the above “Device Discovery Error” message.
Paul, I also uninstalled and reinstalled the 01-28-2009 version of the “Lenovo System Tool Box” however I still received the above “Device Discovery Error” message.
Paul, hoping to hear from you soon with a resolution and I thank you in advance for your prompt reply. Regards, Joe M
February 27th, 2009 at 8:47 am
To Paul Fallon, in reference to my comments number 44 & 45 the following are the specs for my IBM ThinkCentre A51:
Product: ThinkCentre A51 8122-43U
Operating system: Windows XP
Original description: Intel® Pentium® 4 Processor 540 with HT Technology, 1.5GB Memory, 80GB 7200RPM S-ATA HDD, PCI/PCIe Tower (4×4), Intel Graphics Media Accelerator 900, Multi-Burner Plus 16x, 56K modem, Broadcom Gigabit Ethernet, Windows XP Home
February 28th, 2009 at 4:23 pm
To Paul Fallon: Paul you stated in Message 43 (see below) that a new version of “Lenovo System Tool Box” should be available for download latter this week. I just checked eSupport and as of today, February 28, 2009, the latest version of “Lenovo System Tool Box” is dated January 26, 2009.
Paul, I suggest that the new version of ““Lenovo System Tool Box” should be distributed via the SYSTEM UPDATE link in “ThinkVantage”
Paul, I thank you in advance for your prompt response and advice in this matter…….. Regards, Joe M
Message 43 form Paul Fallon
Hi,
This problem has been corrected and a new version of Lenovo System Toolbox has been sent to Lenovo. It should be available on the Lenovo eSupport site later this week. My apologies for not responding sooner.
The new version of Lenovo System Toolbox corrects all issues reported in this thread along with other issues reported to us directly.
Thank you,
Paul Fallon
PC-Doctor
March 1st, 2009 at 3:32 pm
Paul Fallon, today is March 1, 2009. Just to let you know “Lenovo Systems ToolBox for Windows” has not been updated.
The latest version is v5.1.5122.07 which was updated on 28 Jan 2009. See text below which was reproduced from the Lenovo Support Site.
************************************************************
Lenovo Systems ToolBox for Windows
Lenovo System Toolbox is the next generation of PC-Doctor for Windows. This application will run on all Lenovo systems running Windows XP or Vista and released after January 2004 Windows Vista, XP
28 Jan 2009
v5.1.5122.07
March 5th, 2009 at 3:00 pm
Paul Fallon, today is March 05, 2009. Just to let you know “Lenovo Systems ToolBox for Windows” has not been updated.
The latest version is v5.1.5122.07 which was updated on 28 Jan 2009. See text below which was reproduced from the Lenovo Support Site.
Paul, I would appreciate it very much if you would advise us when the problems associated with the “Lenovo Systems ToolBox for Windows” have been updated. I’ve checked the ThinkAdvantage “System Update” program several times and as of today no update has been issued for the “Lenovo Systems ToolBox for Windows” as you previosuly indicated on February 23, 2009.
Paul, I thank you in advance for your prompt reply. Regards, Joe M
************************************************************
Lenovo Systems ToolBox for Windows
Lenovo System Toolbox is the next generation of PC-Doctor for Windows. This application will run on all Lenovo systems running Windows XP or Vista and released after January 2004 Windows Vista, XP
28 Jan 2009
v5.1.5122.07
March 6th, 2009 at 12:15 pm
Paul Fallon, if you are still there? Hello!!!
For your information, I just accessed “ThinkVantage System Update” to view my “Installation History” and discovered two versions of the “Lenovo System Tollbox” that were downloaded..
Version 5.1.5032.24 was downloaded on 1/4/2009 which replaced the previous version of “PC Doctor”. By the way Version 5.1.5032.24 performed without any difficulty on my computer.
Version 5.1.5122.07 was downloaded on 2/6/2009 and replaced Version 5.1.5032.24. Version 5.1.5122.07 never worked properly and continuously crashed with the following error message:
Device Disovery Error
Your system was busy performing other tasks when Lenovo System Toolbox attempted to collect information.
Click OK and restart the application.
If the error persists, restart the system.
Paul, can you PLEASE inform all of us when the above “Device Discovery Error” will be corrected and WHEN an updated Version of the “Lenovo System Toolbox” will be available for download via the “ThinkVantage System Update” proram?
Paul, we have not heard from you since February 23rd, 2009 at 3:57 pm and hope all is well with you and pray you are still among us earthlings.
Regards, Joe M
March 17th, 2009 at 12:04 pm
URGENT PLEASE RESPOND
Paul, the following new file for “Lenovo Systems ToolBox for Windows” is available for download (see below) via the link just before comment Number 1 (see above).
However the new file for “Lenovo Systems ToolBox for Windows”
is still not availble via the “ThinkVantage System Update” program.
Please advise Lenovo to provide the new version of “Lenovo Systems ToolBox for Windows” via the “ThinkVantage System Update” program as soon as possible!
I thank you in advance for you prompt respomse and action in this very serious matter….. Regards, Joe M
File details
Version: 5.1.5183.09
Release Date: 2009/02/27
File link File size File description
lst5setup_518309×86.exe 45,590,256 Lenovo System ToolBox for Windows XP 32-bit and Vista 32-bit
March 18th, 2009 at 1:45 pm
Urgent Please Respond
Paul, the updated version of “Lenovo System ToolBox” for Windows XP 32-bit and Vista 32-bit, Version: 5.1.5183.09, Release Date: 2009/02/27, is now available for download via the “ThinkVantage System Update” program HOWEVER the program aborts with the following error message (see below) which you advised us previously on February 23, 2009 would be fixed with the next released which was made available on March 17, 2009 via the “ThinkVantage System Update” program.
Paul, I thank you in advance for your prompt reply and resolution…. Joe M
**********************************************************
Device Disovery Error
Your system was busy performing other tasks when Lenovo System Toolbox attempted to collect information.
Click OK and restart the application.
If the error persists, restart the system.
March 21st, 2009 at 4:06 pm
Today’s date is 3/21, 2009. I just downloaded and installed the latest Lenovo System ToolBox. I still get the error listed above. My system is sluggish and I need to know what’s going on. Can anyone help me get this product installed and going? X61 PC Tablet running Windows XP SP 3
March 23rd, 2009 at 5:37 pm
Catherine, please be advised the latest updated version of “Lenovo System ToolBox” for Windows XP 32-bit and Vista 32-bit, Version: 5.1.5183.09 is defective. As you can seen from the history of my many replies above, I have advised Paul et al at PC Doctor and Lenovo of the problems associated with the various releases of the Lenovo System Toolbox” since it replaced “PC Doctor”.
What disturbs me is that no one at PC Doctor or Lenovo has responded to my many messages, the first of which I sent on February 24, 2009. Regards, Joe M
March 24th, 2009 at 4:16 pm
Catherine, A new version of “Lenovo System ToolBox for Windows XP (32-bit) and Vista (32-bit)” was released today, March 24, 2009 and is available for download prior to Question Number 1 (see above).
However at this time only the defective version of “Lenovo System ToolBox for Windows XP (32-bit) and Vista (32-bit)” is available for download via the “ThinkVantage System Update Program”.
See the file details below for the new version:
File details
Version: 5.1.5183.17
Release Date: 2009/03/24
File link File size File description
lst5setup_518317×86.exe 45,804,928 File details
Version: 5.1.5183.17
Release Date: 2009/03/24
File link File size File description
lst5setup_518317×86.exe 45,804,928 Lenovo System ToolBox for Windows XP (32-bit) and Vista (32-bit)
March 24th, 2009 at 4:52 pm
Catherine, ignore my previous advice. I just downloaded Version: 5.1.5183.17
Release Date: 2009/03/24 and received the same error message from the previous defective Lenovo System ToolBox for Windows XP (32-bit) and Vista (32-bit) programs.
See below the error message which I received:
David Churbuck, can you PLEASE provide us with some information as to when Lenovo
is going to to provide Lenovo customer a “defective free” Lenovo System ToolBox?
David Churbuck, I thank you in advance for your response and action plan.
Regards, Joe
Device Disovery Error
Your system was busy performing other tasks when Lenovo System Toolbox attempted to collect information.
Click OK and restart the application.
If the error persists, restart the system.
March 29th, 2009 at 4:19 pm
Paul Fallon last communicated to us in RESPONSE 43 on February 23rd, 2009 at 3:57 pm and we haven’t heard from him since as to an action plan when the “Lenovo System Tool Box” will be released in a “product tested error free’ working condition.
As of today, all pervious versions of the “Lenovo System Tool Box” which have been distributed via the “ThinkVantage System Update Program” have been defective …. producing the following error message when loaded:
Device Discovery Error
Your system was busy performing other tasks when Lenovo System Toolbox attempted to collect information.
Click OK and restart the application.
If the error persists, restart the system.
Will someone from PC Doctor and/or Lenovo please respond and provide us with an action plan as to when a “product tested error free” “Lenovo System Tool Box” will be released via the “ThinkVantage System Update” program?
I thank all at PC Doctor an/or Lenovo in advance for you response to my many requests which have never been answered.
Regards, Joe M
April 16th, 2009 at 5:19 pm
I sure wish there was a silent install option for the Lenovo System ToolBox. I called Lenovo tech support and they said this was not possible. If the Lenovo PTB are listening: Please make a /s or -s option available. Or at least a passive install (progress bar only). I’m building a generic Windows Vista image that will be deployed to several brands of laptop and I want to put the ToolBox in a batch file for post-imaging installations.
JP
April 24th, 2009 at 11:18 pm
First of all, I apologize. I had no idea these complaints were coming in. I just happened to check-up on this thread tonight and saw these concerns. Maybe someone in this thread can tell me how I can be notified when this thread needs my attention. I am heads down working on a newer version of this application. I am not making excuses, I just had not seen any updates in a while so i stopped checking the thread. I also apologize the update to the application did not make it to the web in a timely fashion. I am working with Lenovo to make sure that does not happen again.
The error being reported is due to the system not being able to enumerate due to another conflicting process.
Anyone experiencing this error can contact me directly.
paul.fallon@pc-doctor.com I would like to get a copy of your logs to see what might be causing the problem.
There is a silent install option for the Toolbox application.
Lenovo System Toolbox is wrapped with a compression tool called Packege for the Web that Lenovo uses. Our base package accepts a /s option to silently install.
I will respond asap on how to fire off this option in conjunction with the PFTW compressed package.
Thank you,
Paul Fallon
PC-Doctor, Inc.
May 4th, 2009 at 4:27 pm
To install the program silently use the folling parameters.
filename.exe -s -a /S
The -s and -a silently decropresses the package.
The -S silently installs the product.
Thank you,
Paul Fallon
PC-Doctor, Inc.
August 7th, 2009 at 9:16 am
[...] System Toolbox (a.k.a PC Doctor) – I wrote about Lenovo System Toolbox not long ago. If you are not familiar with this tool, it is a comprehensive hardware and software [...]
October 23rd, 2009 at 11:22 am
Our university recently switched from Gateway desktops to the Lenovo ThinkCentre 6209’s and I really don’t see any of the so-called advantages. The systems are using Windows Vista Enterprise and for a machine running 4GB of RAM, these are incredibly and painfully slow. Once the system boots up, it takes an entire 2 minutes before the “CLT-ALT-Delete” longon will respond to users.
Definitely not a Lenovo fan.
November 6th, 2009 at 6:52 am
I still have this problem — Even with the newest version.
Device Discovery Error
Your system was busy performing other tasks when Lenovo System Toolbox attempted to collect information.
Click OK and restart the application.
If the error persists, restart the system.
Anyone find a solution? –besides uninstalling firefox?
November 12th, 2009 at 9:39 am
Just got a new t400s laptop with Windows 7 and supposedly all the latest and greatest software from Lenovo. Installed latest Firefox (3.5.5), and now, when I start the Thinkvantage Toolbox, I get the same “Device Discovery Error” as everyone.
November 18th, 2009 at 9:40 pm
Steph,
I see this issue on my T400s as well. Without going into too much detail, this has to do with the discovery of a virtual wifi adapter on this system. There should be an update available in the coming week which will address this issue. I will send a message to this site as soon as this becomes available.
Bob
PC-Doctor Inc.
November 23rd, 2009 at 5:05 pm
[...] delve into what’s new and improved over the prior Lenovo System Toolbox that debuted last November in an upcoming [...]
November 24th, 2009 at 10:54 pm
Love the Toolbox, but when I run the Drive Space Manager the scan stops at about 80k files.
Any ideas?
Running XP on an R61e Thinkpad
November 25th, 2009 at 2:07 am
More info – There’s still more than 50% of the drive unscanned when it stops at 80k files
November 25th, 2009 at 3:44 pm
I have a T500/Vista Ultimate SP2 which has just installed Toolbox 6.0.5449.29 as part of the ThinkVantage system update process.
Every time I run Toolbox, it tries to install “Roxio Creator Business Edition”. The installation fails with the following error box:
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Lenovo ThinkVantage Toolbox
Device Discovery ErrorIf there is an error, restart the application.
If the error persists, restart the application.
The device discovery process was unable to finish discovering devices. This may prevent you from running all available diagnostics or generating complete system information reports.
OK
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Note that “ErrorIf” is not a typing error.
December 4th, 2009 at 12:56 pm
I just downloaded and installed the new version of the Toolbox — but I can’t open it without getting the message ‘Lenovo Thinkvantage Toolbox has stopped working’. I’ve no idea how to troubleshoot this. I don’t even seem to be able to keep it from loading.
January 10th, 2010 at 4:16 am
Upgraded to Windows 7, downloaded the new version of Toolbox and get the following error when I open it or press the “Blue” button. “Lenovo ThinkVantage Toolbox has stopped working”
Anyone know how to resolve this?
I am running Windows 7 64 bit, I did download the 64bit version of toolbox for win 64 bit 7
January 22nd, 2010 at 10:18 am
Just upgraded to the latest ThinkVantage Toolbox on my T400 Vista 32 bit Pro and am getting a ‘Device Discovery Error…’. I see many posts about this but no answer. HELP!